Frequently Asked Questions

 

What Shipping Methods Are Available?

Larger items are sent by specialist courier.

How Long Will It Take To Get My Package?

That will depend on the size and weight of your order. We can let you know approximately how long it will take for each individual item.

Who should I to contact if I have any queries?

Just go to the Contact Us page and send us a message. We should get back to you within 24 hrs.

Do You Ship Internationally?

Yes we do – though clearly this will vary greatly depending on the products ordered and where you live. We will contact our specialist couriers and get back to you with a quote. We won’t send anything till we have confirmation you are happy to proceed.

Note: Taxes & Duties

All shipments from Higgs & Crick are DDU (Delivered Duties Unpaid)

This means if you order from our site for delivery outside the EU including Switzerland or Norway, your order may be subject to import duties and taxes that are applied when your delivery reaches the destination.

Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties, taxes and admin fees incurred, therefore we recommend that you contact your local customs office for further information before placing your order.

How Can I Return a Product?

We do have a returns policy in our Terms and Conditions. Please take a look via the link at the foot of this page. Essentially we want you to be entirely happy with your purchase, if you’re not, we’ll take the item back, though the return delivery charge may have to be paid by you in certain circumstances.

Do I need an account to place an order?

We do require a basic account to be set up so we have all contact details for delivery and returns. You can remove your account at any time.

How do I place an Order?

Just select the product in the Shop and select the number you require. Go to the Checkout at anytime during your visit to the site to review your order. You will be given payment options and you can purchase securely via the website. If you would prefer to contact us about any purchase please do so via the Contact Us page at anytime and we will get back to you within 24 hrs.

What’s The Coupon Codes Policy?

We often provide certain voucher codes to valued customers and at various times via social media. Please enter these codes in the checkout process and it will be automatically redeemed. Please check specific terms via the Terms and Conditions link in the footer menu at the bottom of this page.

How Can I Cancel Or Change My Order?

Just contact us via the Contact Us page at anytime before delivery takes place and we can look at your order. You can also change your order before payment has taken place by amending the order in your shopping basket found at the top of the website in the header menu.

Is Buying On-Line Safe?

We have an SSL certificate and appropriate encryption for ecommerce on the site. An SSL certificate is a digital certificate that authenticates the identity of a Web site and encrypts information that is sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates—built around stringent, industry-leading authentication measures—allow website owners to secure all online transactions with up to 256-bit encryption. An SSL certificate on a Web site ensures that sensitive data is safe from prying eyes.

How Do I Track My Order?

Just go to the Track My Order link in the header menu at the top of the site, or contact us via the Contact Us page and include your order number which would have been emailed to you.

What Payment Methods Are Accepted?

We take various payment methods as shown in the checkout page. Paypal is the most commonly used method. All online payment method are secure via SSL certification (please see other FAQ regarding this). If you have a preferred method not shown here, please contact us via the Contact Us page.

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